Connect with TrackPMS

Modified on Fri, 3 Oct at 9:12 PM

How to Connect Your Track Account

Track is a property management system that allows you to manage properties and reservations. Our integration enables Track customers to import and sync their property information into our system, providing automatic Location setup and Wi-Fi network configuration.

Benefits of the Track Integration

Automatic Location Setup: Import all your properties as Locations
Greet guests by name: Reservation info is synced
Wi-Fi Network Sync: Automatically sync Wi-Fi information from Track
Nightly Updates: Changes sync automatically every night

Step-by-Step Setup Instructions

Part 1: Obtaining Track API Credentials

1. Access Configuration in Track

Navigate to your Track dashboard
Go to the Configuration page

Screenshot: Configuration page in Track showing the Company Setup tab

2. Navigate to API Keys

From the Company Setup tab, click API Keys

3. Create a New Server Key

On the API Keys page, click + Server Key

Screenshot: API Keys page showing the + Server Key button

4. Name and Save the Key

Enter "Porter Integration" as the Name
Ensure Is Active is checked
Click Save Key

Screenshot: Create New API Key form

5. Copy Your Credentials

After saving, you'll need to copy three pieces of information:

Server Key: The Key value from the API key page
Server Secret: The Secret value from the API key page
Track Subdomain: Your Track subdomain (e.g., if your track domain is https://bradford.trackhs.com, use bradford)

Important: Keep this page open so you can copy and paste into the Porter Dashboard.

Part 2: Porter Dashboard Setup

1. Access Integration Settings

Navigate to your Porter Dashboard
Select Account from the main menu
Click on Integrations

2. Add Property Management Integration

Under the Property Management section, click the Add button
Select Track from the available options

Screenshot: Example of the Integrations section under Account

3. Enter Track Credentials

Paste your Server Key into the appropriate field
Paste your Server Secret into the appropriate field
Enter your Track subdomain

4. Configure Location Creation

⚠️ Important: Before performing the initial sync, decide how you want to handle Locations:

If you haven't created Locations yet: Leave "Create Locations for each property" turned on
If you already have Locations set up: Turn off "Create Locations for each property"

5. Connect and Sync

Click Connect and sync with Track
Wait for the initial sync to complete

6. Link Existing Locations (If Applicable)

If you turned off automatic Location creation because you already have Locations:

Navigate to each Location's Info section
At the top of the page, find the Integrations section
Select the corresponding Track property from the dropdown menu
Repeat for all Locations

Integration Settings

Screenshot: Example of the Integrations picker at the top of the Location Info section

What Happens After Setup

✅ Automatic Nightly Sync

Once connected, your integration will automatically sync every night:

Property information updates automatically
Wi-Fi network configurations sync from Track
Changes are reflected in your Porter Dashboard

✅ Wi-Fi Information

Wi-Fi network details from Track are automatically imported
Network information is associated with the corresponding Locations

Troubleshooting Tips

Issue	Solution
Connection Failed	Verify that your Server Key, Server Secret, and Track URL are correct. Ensure the API key is marked as Active in Track
Sync Issues	Wait for the nightly sync to complete, or try disconnecting and reconnecting the integration
Missing Properties	Ensure all properties are active in your Track account and the initial sync has completed
Wi-Fi Not Syncing	Check that Wi-Fi information is properly configured in Track for each property

Need Additional Help?

If you encounter any issues during setup or have questions about the integration, please contact our support team (info@tenonedesign.com) with details about your specific situation.