Connect with Hospitable

Modified on Fri, 11 Jul at 9:28 AM

How to Connect Your Hospitable Account

Hospitable is a property management system that allows you to manage properties across multiple booking platforms. Our integration enables Hospitable customers to import and sync their property information and reservations into our system, providing automatic Location setup and personalized guest greetings.

Benefits of the Hospitable Integration

Automatic Location Setup: Import all your properties as Locations
Guest Recognition: Greet guests by name when visits match reservations
Real-time Sync: Updates within 5 minutes as your property information or bookings change
Property Images: Automatically includes the first image from each property
Reservation Tracking: View current and upcoming reservations for each Location

Screenshot: Example of the Integrations section under Account

Step-by-Step Setup Instructions

1. Access Integration Settings

Navigate to your Porter Dashboard
Select Account from the main menu
Click on Integrations

2. Add Property Management Integration

Under the Property Management section, click the Add button
A new integration entry will appear

3. Connect to Hospitable

Open the newly created integration
Click Connect with Hospitable
Sign in with your Hospitable account credentials when prompted

4. Configure Location Creation

⚠️ Important: Before performing the initial sync, decide how you want to handle Locations:

If you haven't created Locations yet: Leave "Create Locations for each property" turned on
If you already have Locations set up: Turn off "Create Locations for each property"

5. Perform Initial Sync

Click Perform initial sync to import your property data
Wait for the sync to complete

6. Link Existing Locations (If Applicable)

If you turned off automatic Location creation because you already have Locations:

Navigate to each Location's Info section
At the top of the page, find the Integrations section
Select the corresponding Hospitable property from the dropdown menu
Repeat for all Locations

Integration Settings

Screenshot: Example of the Integrations picker at the top of the Location Info section

What Happens After Setup

✅ Automatic Updates

Once connected, your integration will automatically stay synchronized:

Property information updates within 5 minutes
Booking changes reflect within 5 minutes
New reservations are imported automatically

✅ Property Images

The first image from each Hospitable property becomes available in your Location information
These images can be easily used in your page headers

✅ Reservation Management

Current and upcoming reservations are automatically tracked
View reservation lists in each Location's Info section
Guest names are matched with visits for personalized experiences

Troubleshooting Tips

Issue	Solution
Sync Issues	If data isn't appearing, try using the Test or Sync buttons in the integration
Missing Properties	Ensure all properties are active in your Hospitable account
Guest Matching	Guest recognition works when visit timing matches reservation check-in periods

Need Additional Help?

If you encounter any issues during setup or have questions about the integration, please contact our support team (info@tenonedesign.com) with details about your specific situation.