Setting Up Your Wifi Porter in Cloud Mode

Modified on Wed, 16 Sep at 1:05 PM

Cloud Mode Setup

This guide walks through setting up a Wifi Porter or Porter Hospitality device in cloud-managed mode — linked to a Location in your PHN account, with Wi-Fi info and branding you can update remotely at any time. If you're not sure this is the right mode for you, see Local or Cloud: Choosing How to Set Up Your Wifi Porter first.


Step-by-Step Setup Instructions

1. Open the Porter Setup App and Tap "Get Started"

  • Hold your phone against the Porter when prompted to read it for the first time

2. Choose the Cloud Option

  • Select "With Optional Marketing Add-on" (or "Add to a Location" if you're already signed in and subscribed)

3. Sign In or Create a Free Account

  • You'll be prompted to sign in if you aren't already

4. Choose a Plan

  • Pick a billing period (monthly or annual) and the number of PHN devices you want included, then tap Select

5. Enter Payment Details

  • Name, email, and card information for the subscription

6. Plan Created

  • You'll see a confirmation that your plan is set up, along with a reminder that you can fine-tune everything later from portersetup.com/dashboard. Tap Continue

7. Add the Porter to a Location

  • A Location holds all the settings — Wi-Fi info, branding, and guest features — that any Porter assigned to it will share
  • Tap "Create a new Location," or pick an existing one if you have one already

8. Name the Location

  • Give it a name that identifies the property (e.g. "Portland Location"), then tap "Create Location"

9. Enter the Location's Wi-Fi Info

  • Same fields as local mode: network name, password, security type, and whether it's hidden
  • This is stored with the Location, not the physical device

10. Set Up a Title or Greeting

  • This is the welcome text guests see on the landing page when they join — for example "Welcome!" plus an optional subtitle

11. Program the Porter

  • Tap Start on the "Program Porter" screen, then hold your phone against the Porter when prompted to scan
  • Cloud-mode Porters are written with a signed link to the Location rather than raw Wi-Fi credentials

12. Print, Share, or Email the QR Code

  • Same as local mode — if you don't have a printer handy, use Email or Share instead of closing the app

Screenshot: Step 4 — plan selection (billing period and device count)

Screenshot: Step 5 — entering payment details

Screenshot: Step 6 — "Plan Created" confirmation

Screenshot: Step 7 — adding the Porter to a Location

Screenshot: Step 8 — naming a new Location

Screenshot: Step 9 — entering the Location's Wi-Fi info

Screenshot: Step 10 — setting up a title or greeting

Screenshot: Step 12 — "It Worked!" print/share/email screen


Setup complete. The final screen reminds you that any future changes — Wi-Fi password, branding, guest features — are made from the "Manage Porter Locations" button on the app's main screen or from portersetup.com/dashboard, not by reprogramming the device.

⚠️ Unlike local mode, there's no "test it" step in this flow. Scan the printed QR code yourself afterward to confirm the landing page loads and offers to join Wi-Fi.

Screenshot: The "All done!" confirmation screen


Updating a Cloud-Managed Porter Later

Because everything lives on the Location, you can change the Wi-Fi password, branding, or QR message any time from the app or the dashboard — no need to physically reprogram the device.


Troubleshooting Tips

IssueSolution
QR code doesn't lead anywhere / landing page doesn't loadSee QR Code or Tap-to-Join Won't Connect to Wi-Fi
Want guests to see a branded splash page and collect emailsSee Do You Need a PHN Portal? — that's separate hardware from the Porter itself
"This Porter may be locked by a cloud account"See Unlocking a Locked Wifi Porter

Need Additional Help?

If you run into trouble during setup, contact our support team (info@tenonedesign.com) with the Porter's ID (found in the app's device list) and what you've already tried.

Manage this Location any time at portersetup.com/dashboard.

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