Configuring a PHN Portal Device with a Verizon Router

Modified on Mon, 9 Mar at 12:58 PM

Configuring a PHN Portal Device with a Verizon Router

The PHN Portal is a network device that creates a captive portal experience for your guest Wi-Fi network. When paired with a Verizon router, the Portal allows you to collect guest information and provide a customized sign-in experience for visitors connecting to your network.

Benefits of the PHN Portal

Guest Data Collection: Capture guest email addresses to build your direct booking database
Personalized Sign-In Experience: Create a branded portal page that matches your property
Automatic Device Recognition: Phones and tablets prompt for sign-in, while other devices connect seamlessly
Real-time Monitoring: Track portal status and guest connections through the PHN Dashboard

Step-by-Step Setup Instructions

Part 1: Connect the PHN Portal

If you haven't already connected and powered on your PHN Portal device, follow the instructions in Connecting Your PHN Portal for the First Time, then return here once the status light is green.

Part 2: Router Configuration

1. Sign In to the Router Admin Interface

Open a browser and go to 192.168.1.1
Enter the Admin Password located on the information sticker on your router

2. Disable IPv6

Select the Advanced tab at the top of the page
Navigate to Network Settings > IPv6
Turn off the toggle next to Enable IPv6 Support
Select Apply Changes

3. Create an IP Reservation (Optional)

This step is optional but recommended for a more stable configuration.

Navigate to Network Settings > IPv4 Address Distribution > Connection List
Find the PHN Portal in the list — it will have a name that starts with "portal-"
For example: "portal-88a29e5dfeba"
Select the Edit link next to the PHN Portal listing
Select Static Lease Type
Select Apply

Testing Your Portal Configuration

1. Test with a Mobile Device

Disconnect your phone from the Wi-Fi network (if currently connected)
Open your phone's Wi-Fi settings
Select your Wi-Fi network and join
If using a password-protected network, enter the Wi-Fi password when prompted
A sign-in page should appear automatically within a few seconds

2. Verify Portal Page Content

The sign-in page that appears should match the preview shown in your PHN Dashboard
Navigate to Location > Portal settings to view the expected layout
If needed, adjust the layout and type of information you collect

3. Understand Device Behavior

Devices that will prompt for sign-in: Phones, tablets, laptops
Devices that will connect without sign-in: Baby monitors, game consoles, smart TVs, IoT devices

Note: Some devices may cache network settings. If you don't see the portal page, try forgetting the network on your device and reconnecting.

Troubleshooting Tips

Issue	Solution
Portal LED Not Turning Green	Verify network cable is securely connected to both the Portal device and Verizon router. Check that your internet connection is working properly.
Cannot Access 192.168.1.1	Ensure you are connected to your Verizon router's network. Try power cycling the router and attempting again.
Sign-In Page Not Appearing	Confirm that IPv6 is disabled in the router settings. Verify the Portal device shows as online in the PHN Dashboard.
Portal Shows Offline in Dashboard	Check that the Portal LED is green. Verify your internet connection is active. Try power cycling the Portal device.
Wrong Sign-In Page Appearing	Verify the Portal device is assigned to the correct Location in the PHN Dashboard. Check your Location > Portal settings to ensure the correct layout is active.
Portal Not Showing in Connection List	Wait 2-3 minutes after connecting the Portal for it to appear. Try refreshing the router admin page or restarting the router.

Need Additional Help?

If you encounter any issues during setup or have questions about the PHN Portal configuration, please contact our support team (info@tenonedesign.com) with details about your specific situation and network configuration.