Connecting Your PHN Portal for the First Time

Modified on Fri, 27 Feb at 1:30 PM

Connecting Your PHN Portal for the First Time

This guide walks you through the physical setup of your PHN Portal device and connecting it to your property's network for the first time.

Step-by-Step Setup Instructions

1. Connect Power

Using the supplied USB-C adapter, plug your PHN Portal in to power

2. Connect to Your Router

Using the supplied Ethernet cable, connect the PHN Portal's Ethernet jack to an unused Ethernet jack on the back of your router

⚠️ Mesh Network Note: If your router is part of a mesh Wi-Fi system, the PHN Portal must be connected to the primary router — the one where the internet connection comes in — not a satellite or extension node.

3. Wait for the Status Light to Turn Green

The PHN Portal's status light will initially show red
Wait for the light to turn green before continuing — this confirms the portal is powered on and connected to the network

4. Scan the QR Code

Flip the PHN Portal over and locate the QR code on the bottom of the device
Scan the QR code with your phone's camera

5. Sign In to the PHN Dashboard

If prompted, sign in to your PHN Dashboard account

6. Assign a Location

Select the Location you want to assign to this PHN Portal
The web app will provide any additional instructions needed to complete setup for your specific network configuration

✅ Setup Complete: Your PHN Portal is now connected and assigned to a Location. Guests can begin using the captive portal experience.

Troubleshooting Tips

Issue	Solution
Status light stays red	Check that the Ethernet cable is firmly seated at both ends, and that the port on the router is active. If using a mesh system, confirm you are connected to the primary router.
QR code does not scan	Ensure your phone's camera app supports QR scanning, or use a dedicated QR code scanner app. Make sure the label is clean and undamaged.
No Locations available to select	Confirm that at least one Location has been created in your PHN Dashboard account before completing setup.

Need Additional Help?

If you encounter any issues during setup, please contact our support team (info@tenonedesign.com) with details about your device and network configuration.