Configuring a PHN Portal with an Xfinity Router

Modified on Mon, 9 Mar at 12:58 PM

Configuring a PHN Portal with an Xfinity Router

Xfinity provides gateway routers that manage internet access for your property. This guide walks you through configuring your Xfinity router to work with PHN Portal, enabling a branded captive portal experience for your guests.

Step-by-Step Setup Instructions

Part 1: Connect the PHN Portal

If you haven't already connected and powered on your PHN Portal device, follow the instructions in Connecting Your PHN Portal for the First Time, then return here once the status light is green.

Part 2: Enable the Router Admin Tool

1. Open the Xfinity App

On your mobile device, open the Xfinity app
Navigate to WiFi
Select View WiFi equipment
Tap Advanced settings
Enable Allow Admin Tool access

Part 3: Configure the Router

2. Sign In to the Router Admin Tool

Open a browser and go to 10.0.0.1
Sign in with username: admin
Use the password printed on the label on the bottom of your router

3. Configure IPv6 Settings

In the left side menu, navigate to Connection > Local IP Network
Scroll to the IPv6 section
Uncheck the box labeled Stateful (Use Dhcp Server)
Click SAVE SETTINGS

✅ Setup Complete: Your PHN Portal is now configured and ready to provide a captive portal experience to guests on your Xfinity network.

Troubleshooting Tips

Issue	Solution
Portal light stays red	Confirm the network cable is securely connected to an Ethernet jack on the Xfinity router, and that the PHN Portal is powered on
Cannot access 10.0.0.1	Ensure Admin Tool access is enabled in the Xfinity app under WiFi > View WiFi equipment > Advanced settings
Portal page not appearing for guests	Verify that the Stateful (Use Dhcp Server) checkbox is unchecked in the router's IPv6 settings and that Training Mode has been turned off
IPv6 connectivity issues	Confirm that the Stateful (Use Dhcp Server) checkbox is unchecked in the router's IPv6 settings

Need Additional Help?

If you encounter any issues during setup or have questions about configuring your Xfinity router with PHN Portal, please contact our support team (info@tenonedesign.com) with details about your specific situation and network configuration.